This is an introduction to Business English for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and extras. The resource is intended to introduce students to Business English, including: Telephone calls A meeting Drafting documents Composing documents Topics include: General telephone practice Responding to business phone calls Dealing with enquiries from the public Preparing for a meeting Attending a meeting Memorandum Formal letter Agenda Press release Composing electronic communications Proofreading These worksheets are designed to cover the following learning outcomes: Distinguish between internal and external business communications to include written telephone messages, electronic communications, memoranda and letters Distinguish between formal and informal English language structures in written and spoken communication Compile a key business and job specific vocabulary Use spoken language effectively and appropriately in a range of business contexts to include initiating and responding to business telephone calls, booking services, making appointments and dealing with enquiries from the public Compose a range of communications for business purposes, accurately and concisely, using appropriate tone and vocabulary, to include letters, memoranda, and electronic communication Draft a range of documents for business purposes to include notices, agendas, advertisement, press releases or company related articles Proofread a range of business documents accurately to include spelling, punctuation, vocabulary Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and extras. Student Worksheets: 132 Pages Teaching Slides: 52 Slides

This is an introduction to General Office Skills for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, a task book, templates, exam and extras. The resource is intended to introduce students to office skills, including: Communication media in an office environment Routine office tasks, using equipment and technology Safe working practices Working as part of a team Topics include: Filing systems Office services, duties and responsibilities Data protection Processing business documents Office etiquette ** These worksheets are designed to cover the following learning outcomes: ** Describe the different office services, duties and responsibilities performed within an organisation Explain the different communication media used in the office environment Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification Explain the concept of data protection Discuss limitation of damage to persons and property in the event of emergencies Perform routine office tasks using a range of office equipment and technology Communicate information effectively on behalf of self and others using a range of media Process a range of business documents according to established procedures Use a paper based system and a computer system to enter and retrieve data Process incoming and outgoing calls including conveying information accurately Apply safe working practices including care of office equipment Maintain an organised, tidy and pleasant working environment Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, a task book, templates, exam and extras. Student Worksheets: 72 Pages Student Task Book: 23 Pages Slides: 46

This is an introduction to Information Technology Skills for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, files for students and an examination. The resource is intended to introduce students to IT Skills, including: Data entry Word processing File management Internet and email IT theory Topics include: IT concepts and terminology Impact of IT Managing files, folders and directories Entering data, wpm Editing and formatting text Navigating the Internet Managing a personal email account **These worksheets are designed to cover the following learning outcomes: ** Explain a range of information technology concepts and terminology Describe the impact of information technology Manage files, folders or directories Use a data entry application to enter data using text, alpha, numeric and special characters to a minimum speed of 15 words per minute. Access a word processing package to open a file, enter and edit text Format text using a range of format tools Enhance text using a range of enhancement tools Edit a block of text using a range o f editing tools Navigate specific internet sites through a browser Use a range of functions in a webmail application Manage a personal email account Produce an accurate hard copy of a 50—70 word document by proof reading, and using spell check, save and print features Produce a hard copy of specific information located on the Internet. Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not fillable online, and it is recommended that worksheets are printed. Alternatively, students can split their screens to read the instructions and carry out the activities. What additional materials are needed? None, all of the components are available in the zipped folder, i.e. student worksheets, files for students and an examination. Student Worksheets: 96 Pages

This is an introduction to Retail Sales Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets, slides, teacher notes and extras. The resource is intended to introduce students to retail sales techniques, including: Key principles and terminology of retail selling Retail products and services Selling skills Retail legislation Health and safety in retail Topics include: Different types of of retail Retail vocabulary Principles of retailing Retail practices Role in retail Retail legislation, including the Consumer Protection Act Products and services Customer service These worksheets are designed to cover the following learning outcomes: Explain the key principles of the retail environment Explain key terminology and practices utilised in retail selling Outline the legal responsibilities and entitlements of staff and customers Differentiate between a range of products and services provided by the retail sector Describe the key benefits of an effective after sales services policy Describe a range of specific product characteristics to include features, benefits and advantages Outline the benefits of establishing a customer profile Employ a range of communication skills to present products and deal with customer complaints Employ customer relationship skills to identify customer profiles Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching, using a projector or interactive whiteboard. What is included? Student worksheets, teaching slides and templates Student Worksheets: 186 Pages Slides: 75

This is an introduction to Horticulture for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and a gardening journal. The resource is intended to introduce students to plants and the basics of gardening, including: Types of trees, shrubs and plants Garden tools and their uses Garden safety Planting What plants need Topics include: Parts of a tree, flower and shrub Hazardous plants Planting conditions Planting ideas The weather Life cycle of a plant or flower These worksheets are designed to cover the following learning outcomes: Identify some common trees & shrubs Using a range of common gardening tools and equipment Plant a vegetable or flower bed Name conditions that help plants grow and flourish Described the four main stages of the life cycle of a plant Describe some functions of a plant leaf Show safe working practices in the garden Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and gardening journal. Student Worksheets: 138 Pages Teaching Slides: 107 Slides

This is an introduction to Writing for teenagers and adults with special educational needs. It is a full course and includes student worksheets and extra writing tasks. The resource is intended to introduce students to writing, including: Writing practice Writing sight words Writing notes & messages Writing and drafting meaningful sentences Using the rules of writing, e.g. capital letters, punctuation Using different forms of writing Topics include: Writing CVC words Writing personal information Writing sentences Everyday writing tasks, e.g. lists, invitation, email, diary, planner, review, captions, recipe, poem, directions, text message, instructions, labels, signs, tweet, poems, etc. Proofreading **These worksheets are designed to cover the following learning outcomes: ** Write notes and messages needed for simple tasks. Write, including drafting, at least five sentences so that they convey meaning or information. Use the rules of writing appropriately. Use a range of different forms of writing to suit purpose and audience. Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not currently fillable, but can be made so with specialised software. What is included? All components are available in the zipped folder, i.e. student worksheets and extra writing tasks. Student Worksheets: 138 Pages Teaching Slides: 56 Pages